FAQ

Click the plus icon at the end of each category heading to expand and view the corresponding FAQ.

If you have a question that has not been answered here, please feel free to contact us.

How soon can you see us?

If we are unable to offer you an appointment when you make contact, we will do our best to estimate how long you might be asked to wait.

How long is a counselling session?

Each session starts and finishes on time and lasts an hour.

How often do I attend?

It is generally agreed that you will get the best from your counselling if you are able to attend on a weekly basis. We appreciate this is not always possible and we try to accommodate a need for flexibility. It is important that attendance is regular.

How long does counselling take?

This will depend on your own personal needs and is something you might like to consider and agree with your counsellor. Some people find that six to eight sessions is all they need; others may require much longer.

Will the counselling be confidential?

Counselling is strictly confidential. Breaking of confidentiality only happens in exceptional circumstances. Your counsellor will clarify the limits of confidentiality at your first appointment.

We work within the ethical frameworks of the College for Sexual and Relationship Therapists (COSRT), formerly known as British Association for Sexual and Relationship Therapy (BASRT), and the British Association for Counselling and Psychotherapy (BACP).

Do you work with children?

We do not see anyone under the age of 16 years but can offer information of services that are available for children and young people.

Are you qualified?

Our counsellors have undertaken extensive counselling training and are qualified to work with individuals and couples.

Will I have the same counsellor for each session?

Yes. If you are comfortable with your counsellor after your initial session, you can book on-going sessions with them.

Is there a limit to the number of sessions I can have?

This is something you might like to consider with your counsellor. Some people like to work within a structured time frame and decide how many sessions they would like to have from the outset. Others like to work with an open-ended contract. Some like to review their progress at regular intervals, re-contracting as they go.

Will I see a male or female counsellor?

The counsellors at C P Counselling are female. If you would like help to find a male counsellor or a counsellor in another location, please contact us and we will be happy to advise you.

Do you ever refer clients?

If we do not feel we are the best people to help, we will consider with you, the alternative choices available. We constantly update our information of other agencies available.

What if I need to cancel an appointment?

If you need to cancel a session, please let us know as soon as possible. If you need to change your appointment, we will do our best to offer you an alternative time. Failure to keep an appointment or sessions cancelled with less than 48 hours notice will be charged at the full rate and a refund will not be available.

Do you offer emergency counselling?

We do not offer emergency counselling. If you are in need of immediate support or are feeling suicidal, please contact the Samaritans. Telephone 08457 90 90 90.

How much does a counselling appointment cost?

Our fees for counselling appointments are £55 for daytime and £60 for evening. The session lasts a full hour.

Do you offer weekend appointments?

We offer some limited weekend appointments.

Is there parking available?

There is free, two hour street parking directly outside Park House. In the unusual event of no spaces being available, the reception staff will give you a pass for a local car park.

What is Psychosexual Therapy?

Psychosexual Therapy or ‘sex therapy’ is a therapy that specialises in helping individuals and couples who experience sexual difficulties.

Can I attend alone?

You can attend alone or if you are in a relationship, you may like to attend with your partner. Many people find that working through the problem as a couple can be helpful. It is up to you and you may like to discuss this with your therapist.

Do I have to be referred by my GP?

No. Many people are referred by their GP but you can also make an appointment to see us regarding a sexual difficulty or problem without a referral from your doctor.

Can I call to ask questions about Psychosexual Therapy?

Whilst it would not be appropriate to discuss your particular difficulty in detail on the telephone, you are very welcome to call and discuss any aspects of our Psychosexual Therapy service: 01793 339482.

Do I / we have to pay for Psychosexual Therapy sessions?

Psychosexual Therapy is a private service within the C P Counselling Service. We do not receive any grants or funding from the NHS. Our fees for psychosexual therapy appointments are £55 for daytime and £60 for evening. The session lasts a full hour.

How often do I attend?

To get the best from your therapy, we advise that you attend on a weekly basis. We appreciate this is not always possible and we try to accommodate needs for flexibility. It is important that attendance is regular.

How soon can you see us?

If we are unable to offer you an appointment when you make contact, we will do our best to estimate how long you might be asked to wait.

How long does a psychosexual therapy session last?

Each session starts and finishes on time and generally lasts up to one hour; however we sometimes like to take a more detailed assessment which takes a little longer.

Common sexual problems?

  • Loss of sexual interest
  • Painful intercourse
  • Erectile difficulties
  • Ejaculation difficulties
  • Orgasmic difficulties
  • Vaginismus
  • Sexual Abuse
  • Sexual addictions

How long does Psychosexual Therapy take?

It is difficult to say how long therapy will take as this will depend on your individual circumstances. Your therapist will work at your pace. It is not unusual for Psychosexual Therapy to take around 18 weeks although this is only an approximate guide. For some, it will be less and others may need longer. Your therapist will be able to advise you a little more when your have attended for your assessment session.

Do you ever refer clients?

If we do not feel we are the best people to help you, we will consider with you, the alternative choices available.

Will the Psychosexual Therapy be confidential?

Psychosexual therapy is strictly confidential. Breaking of confidentiality only happens in exceptional circumstances. Your counsellor will clarify the limits of confidentiality at your first appointment.

We work within the ethical frameworks of the College for Sexual and Relationship Therapists (COSRT), formerly known as British Association for Sexual and Relationship Therapy (BASRT).

Do you work with children?

We do not see anyone under the age of 16 years but can offer information of services that are available for children and young people.

Are you qualified?

Our Psychosexual Therapists are experienced relationship counsellors who have undergone further specialised training which enables them to work specifically with individuals and couples experiencing sexual difficulties.

Will I have the same Psychosexual Therapist for each session?

Yes, if you are comfortable with your therapist after your initial session, you can book on-going sessions with them.

Will I see a male or female counsellor?

The therapists at C P Counselling are female. If you would like to find a male counsellor or a counsellor in another location, please contact us and we will be happy to advise you.

What if I need to cancel an appointment?

If you need to cancel a session, please let us know as soon as possible. If you need to change your appointment, we will do our best to offer you an alternative time. Failure to keep an appointment or sessions cancelled with less than 48 hours notice will be charged at the full rate and a refund will not be available.

Do you offer emergency counselling?

We do not offer emergency counselling. If you are in need of immediate support or are feeling suicidal, please contact the Samaritans Telephone. 08457 90 90 90.

How much does a Psychosexual Therapy appointment cost?

Our fees for Psychosexual Therapy are £55 for daytime and £60 for evening. The session lasts a full hour.

Is there car parking avaiable?

There is free, two hour street parking directly outside Park House. In the unusual event of no spaces being available, the reception staff will give you a pass for a local car park.

Do I / we have to pay for counselling?

Our counselling service is private; we do not receive any grants or funding.

Our fees are as follows:

Daytime 9am - 5pm - £55.00
Evening session 5pm onwards - £60.00
Weekend sessions - £65.00

How soon can I arrange an appointment?

If we are unable to offer you an appointment when you make contact, we will do our best to estimate how long you might be asked to wait.

How long is a telephone counselling session?

Each session starts and finishes on time and lasts an hour.

How often can I have a telephone counselling session?

It is generally agreed that you will get the best from your counselling if you are able to 'attend' on a weekly basis. We appreciate this is not always possible and we try to accommodate a need for flexibility.

Your counsellor will be happy to discuss this with you.

Will the counselling be confidential?

Counselling is strictly confidential. Breaking of confidentiality only happens in exceptional circumstances. Your counsellor will clarify the limits of confidentiality at your first appointment.

We work within the ethical frameworks of the College for Sexual and Relationship Therapists (COSRT), formerly known as British Association for Sexual and Relationship Therapy (BASRT).

What if I want to cancel an appointment?

If you need to cancel a session, please let us know as soon as possible. If you need to change your appointment, we will do our best to offer you an alternative time. Failure to keep an appointment or sessions cancelled with less than 48 hours notice will be charged at the full rate and a refund will not be available.

Do you work with children?

We do not offer counselling to anyone under the age of 16 years but can offer information of services that are available for children and young people.

Are you qualified?

Our counsellors have undertaken extensive counselling training and are qualified to work with individuals and couples.

Will I have the same counsellor for each session?

Yes. If you are comfortable with your counsellor after your initial session, you can book on-going telephone sessions with them.

Is there a limit to the number of sessions I can have?

This is something you might like to consider with your counsellor. Some people like to work within a structured time frame and decide how many sessions they would like to have from the outset. Others like to work with an open-ended contract. Some like to review their progress at regular intervals, re-contracting as they go.

Who pays for the call?

You will be responsible for making the call for your telephone counselling.

What if I need to break off part way thorough a counselling session?

It is your responsibility to arrange your session so that you are free to get the best from your counselling session. No refunds can be given for sessions terminated early by the client.

How do I pay for the telephone counselling appointment?

Payment for telephone counselling can be made online with your credit or debit card through our web site and will need to be processed before the start of your session time. Once you have made your appointment, you can press the 'pay online' button on the telephone counselling web page.

Can couples have telephone counselling?

Yes. We can arrange for a conference telephone call to enable you to have couple counselling if you are in different locations, or do not have the necessary facilities that will allow for both of you to call from your own home.

Do you offer emergency counselling?

We do not offer emergency counselling. If you are in need of immediate support or are feeling suicidal, please contact the Samaritans Telephone 08457 90 90 90.

How long is each counselling session?

Each session starts and finishes on time and lasts an hour.

Will I have the same counsellor for each session?

Yes. If you are comfortable with your counsellor after your initial session, you can book on-going sessions with them.

How many sessions will I need?

This is something you might like to consider with your counsellor. Some people like to work within a structured time frame and decide how many sessions they would like to have from the outset. Others like to work with an open-ended contract. Some like to review their progress at regular intervals, re-contracting as they go.

Will it be a male or female counsellor?

The counsellors at C P Counselling are female.

How soon can I have an appointment?

If we are unable to offer you an appointment when you make contact, we will do our best to estimate how long you might be asked to wait.

Do you work with children?

We do not offer counselling to anyone under the age of 16 years but can offer information of services that are available for children and young people.

Do you ever refer clients?

If we do not feel we are the best people to help, we will consider with you, the alternative choices available. We constantly update our information of other agencies available.

What happens if the internet fails or we get cut off?

We will negotiate at the start of our counselling sessions how we will establish contact should this happen. It is usually agreed that in the first instance that you contact us on our landline, 01793 339 482.

How well do I need to be able to type?

In order to get the best use of your counselling time you will need to type at a reasonable speed. Spelling and typing errors are not normally a problem so long as both client and counsellor can understand each other.

Do you offer emergency counselling?

We do not offer emergency counselling. If you are in need of immediate support or are feeling suicidal, please contact the Samaritans. Telephone 08457 90 90 90.

How much does the email service cost?

The cost of your consultation with our professional counsellor or psychosexual therapist costs £40. This includes one reply which will be around 250 to 450 words. Payments are made though our website.

Are you qualified?

Our counsellors have undertaken extensive counselling training and are qualified to work with individuals and couples.

Do you offer emergency counselling?

We do not offer emergency counselling. If you are in need of immediate support or are feeling suicidal, please contact the Samaritans: telephone 08457 90 90 90.

Contact

If you have any questions or would like to book an appointment, there are several ways to contact us.

  • Park House, Church Place, Swindon, SN1 5ED
  • enquiries@cpcounselling.co.uk
  • Office: 01793 339 482
  • Mob: 07971 627478 (Annie Law)
  • Mob: 07714 393436 (Liz Copestake)