Telephone Counselling

Telephone counselling is available for those who prefer this way of experiencing their counselling or therapy. It can also be a practical and convenient solution to transport or childcare difficulties as well as providing an opportunity for couple counselling to take place when one partner may be in a different location.

Each telephone session starts and finishes on time and lasts for an hour. If you wish to book further sessions or have on-going counselling following your first session, you can arrange this with your counsellor at the end of the session.

Booking an Appointment

Appointments can be booked with a professional counsellor at a mutually agreed time by calling 01793 339482 or by completing the contact us form.

Appointments are available for daytime and evenings. There are also some limited weekend times available.

Telephone Counselling Payment Options

We support the following methods of payment:

  • Via our website use the payment buttons below
  • Online banking - please contact us for account details

Online Payment

We support daytime, evening and weekend appointments. Below are the website payment options for each session type.

Please tick to confirm you have made your booking with CP Counselling before making payment -

Tick Here

Daytime 9am - 5pm


Evening session 5pm onwards


Weekend sessions


Please note, the above charges include a £2 PayPal service charge. If you wish to avoid this additional fee, you can pay directly through your own personal online banking (see below for details).

Note: Once you have successfully completed payment, it is important that you click the orange ‘Return to CP Counselling’ button on the conformation pages of the PayPal site to review further instructions of how to continue.

Online Banking

If you wish to pay through an online transaction via your own personal online banking, please email for the C P Counselling bank details.

Who Can Use The Telephone Counselling Service?

Our services are available to individuals or couples for general counselling, relationship counselling or help with sexual difficulties (psychosexual therapy).

Please note, we do not offer telephone counselling for children or young people under the age of 18 years.


If you need to cancel a session, please let us know as soon as possible. If you need to change your appointment, we will do our best to offer you an alternative time. Failure to keep an appointment or sessions cancelled with less than 48 hours notice will be charged at the full rate and a refund will not be available.

I feel I can cope a lot better after having the sessions but know I still have a couple of obstacles to overcome. I feel a lot more confident knowing counselling is only a phone call away.

CPC Client


Your telephone counsellor will be working to the BACP, Ethical Framework for Good Practice in Counselling. What you say in your therapy session will be held in confidence within our agency. However, we would not agree to keep confidential any information that could lead to serious harm to yourself or a third party.

Reasons people have chosen telephone counselling over face-to-face counselling:

  • Convenience – your counselling from the comfort of your own familiar surroundings at a time that suits your needs
  • Travelling – no travelling time or travelling costs
  • Availability – the service is accessible to those with mobility difficulties or living in isolated communities
  • Couples can have joint counselling from different locations with three-way telephone calls

Frequently Asked Questions

Please click HERE to read our FAQs. If you have a specific question that isn’t in our list, please feel free to Contact Us.


If you have any questions or would like to book an appointment, there are several ways to contact us.

  • Park House, Church Place, Swindon, SN1 5ED
  • Office: 01793 339 482
  • Mob: 07971 627478 (Annie Law)
  • Mob: 07714 393436 (Liz Copestake)